Empathy is an action-adventure title released in May 2017 for PC and macOS. The indie game has largely faded from mainstream coverage, but recent headlines have connected the game's title to a broader conversation about event management. Gamescom issued a public apology regarding its handling of theft incidents at this year's event, with organizers acknowledging their initial response lacked the compassion those affected should have received. The incident sparked discussion around accountability and appropriate crisis communication in the gaming industry.
via Gamesindustry
Gamescom has apologised for its initial response to theft reports at this year's event, acknowledging it "did not strike the right tone" or "show the people affected the empathy they deserve."