via Wccftech
AT&T Cozing Up To AI Has Made Its Customer Service Outrageously Poor; Company’s Andi Chatbot Refuses To Hand Over Reins To A Human, Beginning A “Death Loop”
The acceleration of AI to help improve efficiency and upgrade the user experience might have been the original intention of U.S. carriers like AT&T, but the end result isn’t what subscribers were hoping to see. One customer hoping to talk to a human being to resolve his complaint…